Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at naturaltrainingclub@gmail.com.
PLEASE NOTE THAT RETURNS SHIPPING COSTS WILL BE THE CUSTOMERS RESPONSIBILITY.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at naturaltrainingclub@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is Policy.
defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at naturaltrainingclub@gmail.com.
Athlete Partnership Agreement and Performance Expectations
At Natural Training Club, we highly value our partnerships with athletes who share our passion for promoting an active lifestyle and our brand. Our commitment to building a community centered around dedication, authenticity, and mutual growth is paramount.
To ensure a successful collaboration, we have outlined the following performance expectations for our athlete partners:
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Content Creation: Athletes are expected to actively contribute to content creation, including but not limited to photos, videos, and written content, that positively represents our brand. This content should align with our brand values and messaging.
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Promotional Activities: Athletes are required to actively engage in promotional activities, including social media posts, mentions, and interactions that clearly and authentically promote Natural Training Club. The promotion should demonstrate genuine enthusiasm for our brand.
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Consistent Engagement: Athletes are encouraged to maintain consistent and meaningful engagement with our brand's audience, fostering a sense of community and trust.
Failure to meet these expectations may result in the termination of the partnership agreement. Natural Training Club reserves the right to evaluate and, if necessary, terminate the partnership with athletes who do not fulfill the agreed-upon obligations outlined above.
Return of Clothing: Any clothing items provided to athletes as part of the partnership agreement will need to be returned if the partnership is terminated or upon Natural Training Club's request.
Our aim is to cultivate strong, mutually beneficial relationships with athletes who are passionate about our brand and actively contribute to its growth. We believe in fostering a community of dedicated individuals who embody the values of Natural Training Club.
By entering into a partnership agreement with us, athletes acknowledge and agree to adhere to these performance expectations.
Thank you for your commitment to upholding the standards of Natural Training Club.